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Archive for month: May, 2013

The Biology of Reinforcement and Punishment

Categories: Behavior change, BMT Courses, Punishment, ReinforcementTags: , , Author:

You may have heard of the 4:1 rule; we should deliver four positive pieces of feedback for every constructive one.  This recommendation is based in scientific research.  Effective teachers follow this rule.  So do high performing teams.  Even happy marriages seem to follow this pattern.  In fact, in some cases, the suggested ratio is even higher.  In courses, I ask the class what they think the ratio is for marriages that end in divorce and they tend to guess 1:4 but research says that a 1:1 ratio is enough to steer people toward divorce court.

Why do we need so much more positive reinforcement?  The answer is probably in our DNA.

Reinforcement

Back in our caveman days, we benefited from short acting effects of reinforcement.  When we found a piece of fruit that was delicious and nutritious, our behavior of going to that spot to find food was reinforced.  But if that reinforcement sustained for too long and we didn’t find food there again for a while but continued to look, we might have ended up starving.  We needed reinforcement to be short-lived so we would try something new if the previous behavior wasn’t working.  It turns out that short-lived reinforcement makes our behavior more agile, we adjust based on where we are getting reinforcement.

Sometimes it can be frustrating to have to deliver so much reinforcement to shape behavior and keep it going, but the upside is that it means we can change behavior fast.

Punishment

In contrast, cavemen and cavewomen benefitted from punishment having a long lasting effect.  If they ate something that made them sick, it was good for them to have an aversion to it for a long time, it helped them stay healthy.  If the impact of punishment was fleeting and they needed to keep testing to learn something was bad for them, they probably weren’t going to live for very long.

The short duration of reinforcement effects and the long duration of punishment effects was very functional for us back in our hunter gatherer days, but it is probably less functional for us today.  Yet, this tendency still impacts us now.  If most of our interactions with our boss are positive and just a few are negative, those few negative ones hold a lot of weight, maybe more than what seems logically fair from the boss’s perspective.

In addition, if our spouse screws up, we might be more likely to rehash the event a few years later than we would be to remember the nice thing they did for us the day before.  This means we have to be really careful about how much punishment we deliver to others.  The long lasting effects of punishment can sometimes result in substantial damage to a relationship that takes an enormous effort to repair.  Of course, acknowledging the misstep and apologizing can make that process move much more quickly.

It’s Not My Fault… Is It? Part 1

Categories: Behavior change, Leadership, One on One CoachingAuthor:

Recently I had the pleasure of delivering an invited talk at an international conference on leadership. After the talk someone from the audience asked me: “what are some similarities and differences you’ve observed between coaching parents and leaders?” After thinking for a few seconds the answer seemed obvious: They both find ways to blame the very people they are meant to influence; leaders blame their workforce and parents blame their kids. The simple truth although a bit alarming, isn’t surprising once the facts are considered.

Most of us learn how to read and write, add and subtract simple numbers, and even drive a car by the age of 17. How is it that learning to be a good leader can be missed in all of this? The truth is it’s rare for anyone, including parents or business leaders to have any formal training in behavior.  A basic understanding would likely increase the chances of having a meaningful impact on the people we care most about. As parents and leaders, we are the consequence providers. We manage the environments that others live and work in and we have more influence than we think.  People who have success influencing others aren’t innately better leaders, they’ve just learned to be.

Read part two of this blog here.